We work on steel sectional doors, torsion and extension springs, openers, tracks, and rollers - the hardware behind most of the roughly 40,189 owner-occupied houses in the area we cover. That's the bulk of the job, and it's what we're set up to do well.
What we don't do: custom wood or carriage-style doors that need a specialty fabricator, and structural framing work if your header or jamb has failed and needs rebuilding before a door can even go back in. We'll tell you straight if that's what you're looking at, rather than take the job and improvise.
We also won't replace a door that just needs a spring. If your opener runs fine and the track is straight, a full replacement is usually money you don't need to spend - we'll say so even though the smaller job pays us less. With median household income in this area sitting around $74,764, most owners we talk to would rather fix the $200 part than the $1,500 door, and that's the advice we give.
If your issue turns out to be something we can't finish same-day - a part that has to be special-ordered - we'll tell you that on the first visit, not after we've already started.